Who we are
Little Talks Autism Consulting is a limited company registered under the name LTA Consultant Limited in England under company no. 11353505, and with its registered address at B3 Kingfisher House, Team Valley, Gateshead, Tyne & Wear, England, NE11 0JQ
For the purposes of the Data Protection Act 2018, the General Data Protection Regulations and any other applicable data protection and privacy laws and regulations (“Data Protection Legislation”), Little Talks Autism Consulting will be the ‘data controller’ for all personal information that we determine the means and purpose of processing. We are registered with the Information Commissioners Office under registration number ZB419009.
By “Personal Data” we refer to information collected or held by Little Talks Autism Consulting and its associates, that identifies and relates to you or your child as an individual.
Information we may collect
We may collect personal information about you or your child when you request our services, including:
- your name and your child’s name;
- postal address;
- your child’s date of birth;
- invoicing details/address;
- information regarding the services you request;
- information relating to your child’s educational institution;
- information relating to services providers involved in your child’s care
- supplementary information you provide us about yourself or your child when contacting us;
- your child’s relevant health information;
- your child’s strengths and interests
- lifestyle and educational information relevant to providing our services;
- at least one parent/carer’s email address; and
- at least one parent/carer’s telephone numbers (including mobile).
We may also collect technical information about you when you visit the Website. This information may include the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, operating system and platform, browser plug-in types and version, the full URL clickstream to, through and from the Website, page response times, download errors, length of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.
The collected information is used to provide an overview of how people are accessing and using the Website. It is not used for any additional purpose, such as to profile those who access the Website.
What do we do with the information we collect?
We will use your personal information for a number of purposes including:
- internal record keeping;
- creation of detailed clinical records regarding the services we provide;
- to carry out any obligations owed to you in respect of any contracts entered into between you and us;
- to give you information that you request from us and to improve our services;
- to notify you about changes to our services;
- to allow us to operate the Website efficiently;
- to ensure that the content from our Website is presented in the most effective manner for you and your computer;
- any relevant troubleshooting, testing or statistical analysis as appropriate; and
- to keep the Website secure.
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Legal basis of processing
We will only process your information for as long as we have a relevant legal basis to do so. This may be to provide you with the contractual services you have requested from Little Talks Autism Consulting or if you have provided us with adequate consent to process your information for other purposes.
If we have collected sensitive personal data as part of our service provision, we will always ensure that we either request explicit consent from you or document the appropriate exemption to allow the processing of this data.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at dpo@littletalks.co.uk.
Protecting your information
We are committed to ensuring that your information is secure and we have procedures in place to try and prevent any unauthorised access or disclosures and to safeguard and keep secure the information that we collect online.
Information is retained in secure electronic and paper records and access is restricted to only those who need to know.
However, you should be aware that providing information over the internet can never be guaranteed as being completely safe and if you choose to send such information to us via the internet, you do so at your own risk.
Data protection officer
To ensure we continue to monitor our obligations under Data Protection Legislation, Little Talks Autism Consulting has appointed a data protection officer (DPO). If you wish to contact the DPO regarding any specific elements of ISLTS’s data handling, please send your enquiries for attention of the DPO to dpo@littletalks.co.uk.
Transfer of data outside of the United Kingdom
We shall not transfer any personal data to any country outside of the United Kingdom unless we ensure that such personal data is subject to an adequate level of protection and appropriate legal safeguards in accordance with Data Protection Legislation.
Sharing your information with others
Please be assured that we will not share your information without your consent for any other reason unless we are required by law or permitted to do so under this Privacy Notice. The main circumstances in which we will be permitted or required to disclose this is by law will be by court order, to government bodies and law enforcement agencies.
Sometimes we may share your information with third parties in the following way:
- analytics and search engine providers that assist us in the improvement and optimisation of the Website
Access to your Personal Data
You have rights in relation to any Personal Data that we hold about you. If you wish to access your Personal Data you may make a formal subject access request by contacting our Data Protection Officer at dpo@littletalks.co.uk.
The information you request must relate to you or another person that you have authority to act on their behalf. Little Talks Autism Consulting will require a confirmation of your ID prior to providing any information about the data we hold. If you are unable to provide sufficient information to prove your ID, Little Talks Autism Consulting reserves the right to refuse your request for access to Personal Data. The rights you have in relation to the Personal Data we hold regarding you are:
- the right to ask us for copies of your personal information
- the right to rectify any inaccuracies in the information we hold;
- the right to erasure of information in specific circumstances;
- the right to restrict processing of your personal information in certain circumstances
- the right to request transfer of your information to another controller; and
- the right to object to processing in certain circumstances.
If you have provided us with consent to process your information, you always reserve the right to withdraw this consent via the method detailed in the paragraph below. We are committed to ensuring that your wishes are respected and upon notification that you wish to withdraw your consent, Little Talks Autism Consulting will immediately cease processing the information in question.
Please send your request to our Data Protection Officer by emailing dpo@littletalks.co.uk. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. You will not be charged for exercising your rights.
Changes to this Privacy Notice
We may change this Privacy Notice at any time to ensure it always accurately reflects the way we collect, use and safeguard your Personal Data.
Please check this notice from time to time to ensure you are aware of any updates we may have made to our Personal Data handling practices. The date of the changes will be listed in the ‘Last updated’ section below. We will endeavour to notify all of our current clients of any updates to this notice via email.
We recommend that you print a copy of this page for your reference.
How can you make a complaint?
Please note that if you are not satisfied with the processing of your personal data as set out in this Privacy Notice, please contact us at dpo@littletalks.co.uk.
You have the right to issue a complaint directly with the Information Commissioners Office, the data protection supervisory authority for England and Wales (https://ico.org.uk/concerns/).
Contacting us
Please contact us at dpo@littletalks.co.uk if you have any questions, comments or requests regarding this Privacy Notice.
Last updated Jan 2024